This playbook positions 12th Man Technology as the go-to tech retailer for the Aggie community β not just a store, but a partner in the college experience. Every post should feel like it was written by someone who bleeds maroon, not a corporate marketing team. Mix urgency, community pride, and genuine value to drive foot traffic and trust.
Showcase the products you carry β Apple, Dell, Lenovo, Microsoft devices β with specs that matter to students (battery life, weight, display). Tie to real use cases: late-night papers, recording lectures, running engineering software.
- New arrivals + seasonal drops
- Head-to-head comparisons
- "What laptop for your major?" content
- Accessories and bundles
The free loaner program is your biggest differentiator. Tell this story relentlessly β especially around finals. A student whose computer breaks before a deadline is in panic mode. You solve that. Make them feel it before they ever need it.
- Loaner program highlights
- "What happens when your laptop dies" scenarios
- Turnaround time stories
- Customer testimonials
Parents are paying for these devices. Students are living away from home for the first time. Insurance is the peace-of-mind sell β for both. Hit the "your parents aren't there to fix it" angle and the "accidents happen at college" angle hard.
- Coverage explainers
- Accident scenario posts
- Parent-targeted content
- Warranty vs. no-warranty comparisons
Education pricing on Apple, Dell, Lenovo, and Microsoft is a significant financial win. A&M students, faculty, staff, and former students all qualify. Make it impossible not to know about this. The "you're leaving money on the table" hook works every time.
- Savings calculator-style posts
- Brand-specific discount spotlights
- Faculty/staff dedicated posts
- Former student (Association) tie-ins
Score reactions, campus news, recruiting, university milestones. These posts exist to build reach, be shared, and show you're part of the community β not just selling to it. Keep them short, enthusiastic, and brand-consistent. Tie tech back in when natural.
- Game day score reactions
- Recruiting/signing announcements
- Campus news (new president, etc.)
- A&M anniversary/milestone posts
Aim for 2β3 posts per day. Never post two of the same pillar back-to-back. Lead with your strongest post in the morning (7β9am). Midday is good for Aggie engagement. Evening (6β9pm) is best for discount or insurance content when students are relaxed.
- Morning: Product / Tech posts
- Midday: Aggie or Guarantee posts
- Evening: Insurance or Discount posts
- Reels: 2β3x per week minimum
Week 3 shifts toward social proof and urgency. Push testimonials, before/after repair stories, and countdown content if finals or a big A&M event is approaching. Increase reel production this week.
Week 4 closes strong with finals urgency, referral pushes, and long-term brand building. Drive action β not just awareness. Push Google reviews, word-of-mouth, and the loaner guarantee as a finals survival tool.
These reel ideas are designed for Instagram Reels, TikTok, and Facebook Stories. Aim for 2β3 per week minimum. Short-form video is the fastest path to new followers and brand awareness in the 18β24 demographic. Keep most reels under 30 seconds. Authenticity beats production value every time.
Fast-cut 30-second reel. Hold up each laptop and name the major it's best for. Engineering β ThinkPad. Design β MacBook Pro. Business β Dell Inspiron. Nursing β iPad. Energetic, quick, and highly shareable by major. Add trending audio.
TECHClassic unboxing reel. Keep it clean and visual. Add text overlays with the specs and the education discount savings. "This Aggie saved $X today." ASMR-style works well for this format.
TECHThree laptops on a desk. Speed comparison: open apps, type, battery callout. Don't declare a winner β end with "Come in and we'll help you decide." Drives in-store visits.
TECHQuick 20-second weekly drop reel. Show what just came in β new models, restocked devices, fresh accessories. Treats followers like insiders. Creates urgency and a reason to check back weekly. Great recurring content format with zero scripting required.
TECHDramatic 30-second storytelling reel. Student brings in broken laptop β staff hands over loaner β student back to working. Voiceover: "No missed deadlines. No excuses. That's the 12th Man guarantee." High emotional resonance.
GUARANTEESped-up video of a real device being repaired in-store. Show the process. Customers trust what they can see. Add text: "While this was getting fixed, the customer was working on a loaner." Transparency builds credibility.
GUARANTEEList-style reel: "Most stores: [negative]. 12th Man: [positive]." Keeps the tone confident but not arrogant. End on the loaner guarantee as the ultimate differentiator. Use split-screen or text overlay format.
GUARANTEEFun/funny list reel. "Coffee spill during a 7am class. Backpack fell off a bike on Texas Ave. Dog chewed the charger." Voiceover: "Protect it before it's too late." Humor drives shares. Tie to insurance CTA at end.
INSURANCEExplainer reel with simple text overlays. Break down what's included in a protection plan in plain English. No jargon. Students don't understand insurance β be the one who explains it clearly and they'll trust you.
INSURANCEFilm a staff member or parent figure speaking directly to camera: "Here's what I wish someone had told me before my kid left for A&M." Covers insurance, loaner guarantee, and education pricing in 45 seconds. High shareability with parent demographic on Facebook.
INSURANCEWalkthroughs β step by step. Bring your email. Show your student ID. Pick your device. Save $100β200. Clean and functional. The step-by-step tutorial format performs incredibly well on TikTok. Save-worthy content.
DISCOUNTHook-driven reel. "If you're a student, faculty, staff, or former student at A&M β and you bought a laptop at full price β watch this." Walk through all four eligible groups and all four brands. Call to action: "Come in before your next purchase."
DISCOUNTShow the before/after pricing on a device with education discount applied. "She paid $X instead of $X. Here's how." Receipt-reveal style content is highly engaging and shareable. Keep it quick β 15 seconds max. Use real customer (with permission) or demo scenario.
DISCOUNTQuick hype reel for game day morning. Maroon graphics, crowd sound, countdown timer. End with store hours and "We're open before kickoff." 15 seconds. Post by 9am on game day for maximum reach.
AGGIEFilm a 10-second genuine reaction to an Aggie win right in the store. Authentic and unpolished works better than produced. Employees or customers celebrating. Post within 30 minutes of final whistle for maximum organic reach.
AGGIEFun list reel: The Aggie Ring. Reveille. Kyle Field on a game day. Midnight Yell. "And apparently β your laptop right before finals." Ties culture to brand with humor. Extremely shareable. Use trending audio.
AGGIEFast-cut checklist reel targeting incoming students during move-in week. "Laptop β Charger β Protection plan β Free loaner guarantee β β We've got the last two covered." Post during move-in weekend for maximum reach with parents and students actively making purchases.
AGGIEMorning open to evening close. Show repairs coming in, customers leaving happy, loaner program in action, education pricing transactions. 60 seconds. Builds trust and humanizes the brand. People buy from people they like.
BEHIND THE SCENESOne staff member per reel, answering a real customer question they get asked constantly. "People ask me all the time: 'Is AppleCare worth it?' Here's my honest answer." Builds expertise and trust. Treats the audience as repeat visitors, not strangers.
BEHIND THE SCENESWeekly 15-second stat reel. "This week's most common repair: [screen cracks / liquid damage / battery replacements]." Show the device, explain the fix, plug the insurance/loaner tie-in. Low-effort, high-trust content that can be batched and posted consistently.
BEHIND THE SCENES